Privacy policy

At Lightslux Inc. ("Lightslux", "we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

  • Name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Account information (if applicable)
  • Order and transaction details
  • Customer service communications
  • Product reviews and feedback

Information Collected Automatically

  • When you visit our website, we may automatically collect:
  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring website
  • Pages viewed
  • Time spent on pages
  • Clickstream data
  • Cookie identifiers

Payment Information

Payments are processed securely by third-party payment providers. We do not store complete credit card or payment card information on our servers.

2. How We Use Your Information

  • We use your information to:
  • Process and fulfill orders
  • Arrange shipping and delivery
  • Provide customer support
  • Process returns, exchanges, and warranty claims
  • Send order confirmations and shipping updates
  • Improve our website, products, and services
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations
  • Conduct analytics and business operations
  • Send promotional emails, newsletters, and special offers (you may unsubscribe at any time)

3. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience and website performance.

These may include:

  • Strictly Necessary Cookies
  • Functional Cookies
  • Analytics Cookies
  • Advertising and Marketing Cookies

We may use services such as Google Analytics, Google Ads, Meta Pixel, TikTok Pixel, and similar technologies to better understand website usage and improve marketing efforts.

You can manage cookie preferences through your browser settings. Users located in the European Economic Area (EEA) and the United Kingdom may also manage cookie preferences through our cookie consent tools where applicable.

4. Legal Basis for Processing (EEA and UK Residents)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on one or more of the following legal grounds:

  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests
  • Your consent where required by law

5. How We Share Information

We do not sell or rent personal information.

We may share information with trusted third parties that assist us in operating our business, including:

  • Payment processors
  • Shipping carriers
  • Customer support providers
  • Marketing and advertising partners
  • Analytics providers
  • Website hosting and technology providers

These providers are only authorized to use your information as necessary to perform services on our behalf.

We may also disclose information when required by law, court order, governmental request, or to protect our legal rights.

6. International Data Transfers

Because we operate internationally, your personal information may be transferred to and processed in countries outside your country of residence, including the United States.

By using our services, you acknowledge that your information may be transferred to jurisdictions that may have different data protection laws than those in your country.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Provide customer support
  • Maintain business records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

When personal information is no longer required, we will securely delete or anonymize it where appropriate.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information.

These rights may include:

  • Right to access personal information
  • Right to correct inaccurate information
  • Right to delete personal information
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent where applicable

To exercise any of these rights, please contact us using the contact information provided below.

We may request verification of your identity before processing your request.

9. California Privacy Rights

If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Right to know what personal information we collect
  • Right to request deletion of personal information
  • Right to correct inaccurate personal information
  • Right to limit the use of certain sensitive personal information
  • Right not to be discriminated against for exercising privacy rights

Lightslux does not sell personal information as defined under California law.

10. Children's Privacy

Our website and services are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected, we will take reasonable steps to delete it.

11. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or policies of third-party websites. We encourage users to review the privacy policies of those websites before providing personal information.

12. Data Security

We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect personal information.

These measures include:

  • Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption
  • Restricted access controls
  • Secure payment processing
  • Ongoing monitoring and security practices

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Marketing Communications

You may opt out of receiving promotional emails from us at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting our customer support team

Please note that you may still receive transactional communications related to orders, shipping updates, returns, warranties, or customer service matters.

14. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes become effective constitutes acceptance of the revised Privacy Policy.

15. Contact Information

Lightslux Inc.

Address:
1500 N Grant St Ste R
Denver, CO 80203
United States

Email: support@lightslux.com

Phone: +1 (858) 633-7766

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

Please note: This address does not accept returns. For any return requests, please contact our customer support team first.